GetMax

Remittance advice remark code

MA04
Secondary payment needs primary payer information

What MA04 means

The secondary claim can't be processed without the primary payer's payment details.

How to fix it

  1. Attach or include the primary EOB/ERA information
  2. Resubmit the secondary claim

Check the remark code (RARC) that came with the denial and the payer's own policy, since rules vary by payer and plan. This is a plain-English summary written by GetMax; the official code text is published by X12 at x12.org/codes.

Prevent it next time

Most denials are caused before the claim is sent. See 12 ways to reduce claim denials, or let our denial management team work them for you.

Other codes

All denial codes →

Let us work your denials.

We triage every denial by code and payer, fix or appeal it, and stop it repeating.

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