RCM services
Patient billing & statements
Patient balances are a growing share of practice revenue. We send clear statements, make paying online easy and answer billing questions, so balances get paid and patients stay happy.
What's included
What our team does for you.
Patient statements, online payments and the patient portal in GetMax.
- Patient statements by email, SMS and mail
- Online bill payment through the GetMax patient portal
- Payment plans for larger balances
- Patient billing questions answered by our team
- Statement cycles and reminders on a schedule you set
- Collections handoff only with your approval
How it runs
The process, step by step.
- 01
Bill
Statements go out once insurance has paid, with a clear breakdown.
- 02
Collect
Patients pay online, by phone or set up a plan.
- 03
Remind
Reminders follow your schedule and tone.
- 04
Resolve
Questions and disputes are handled and logged on the account.
Frequently asked
Questions we hear a lot.
Can patients pay online?
Yes. Patients pay through the GetMax patient portal, and payments post to their account automatically.
Do you send accounts to collections?
Only with your approval and according to your policy.
Keep reading
Services that work with this one.
Service
Payment posting & reconciliation
ERAs and EOBs posted, reconciled and routed same day.
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Eligibility & benefits verification
Coverage, copay and deductible confirmed before every visit.
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AR follow-up & recovery
Unpaid claims chased until they are paid or resolved.
Learn more →Hand patient billing & statements to us.
Tell us how you work today. We will show you what changes and what it costs.