What does denial code CO-140 mean?

Patient or insured ID and name do not match. The member ID and the patient name on the claim don't match the payer's records.

How do I fix a CO-140 denial?

Use the name exactly as on the insurance card. Correct and resubmit.

Pricing

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Claim adjustment reason code · Contractual obligation

CO-140
Patient or insured ID and name do not match

What CO-140 means

The member ID and the patient name on the claim don't match the payer's records.

The CO group code means this amount is a contractual obligation: under most contracts you cannot bill it to the patient.

Common causes

Name typo, nickname or name change
Wrong member ID

How to fix it

Use the name exactly as on the insurance card
Correct and resubmit

Check the remark code (RARC) that came with the denial and the payer's own policy, since rules vary by payer and plan. This is a plain-English summary written by GetMax; the official code text is published by X12 at x12.org/codes.

Prevent it next time

Most denials are caused before the claim is sent. See 12 ways to reduce claim denials, or let our denial management team work them for you.

Other codes

All denial codes →

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CO-140Patient or insured ID and name do not match