GetMax

Remittance advice remark code

M127
Missing patient medical record for this service

What M127 means

The payer needs the medical record to process the claim.

How to fix it

  1. Send the records through the payer's attachment process
  2. Follow up after sending

Check the remark code (RARC) that came with the denial and the payer's own policy, since rules vary by payer and plan. This is a plain-English summary written by GetMax; the official code text is published by X12 at x12.org/codes.

Prevent it next time

Most denials are caused before the claim is sent. See 12 ways to reduce claim denials, or let our denial management team work them for you.

Other codes

All denial codes →

Let us work your denials.

We triage every denial by code and payer, fix or appeal it, and stop it repeating.

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